Shipping & Returns

 Due to regulations, we are only able to ship to the continental United States, excluding California. 
Free shipping applies to orders over $125 and less than 10 lbs, and DOES NOT apply to vaccinations or refrigerated items, which must ship either Second Day or Next Day at the purchasers expense.  Product over 10 lbs will incur additional freight charges -- please call or e-mail for quotes.
We are constantly shopping for the best product at the best price, so prices and packaging are subject to change, but we will maintain our standards of quality.

Returns Policy

You may return  most new, unopened over-the-counter items within 48 hours of delivery for a full Anicare credit.  The client will pay the return shipping charges.  Anicare Animal Supply will pay the return shipping costs if the return is a result of our error, damaged in shipping or a defective product.  Please notify us within 48 hours of delivery of a problem with the shipment. We will send you a "call tag" for the product and issue you a replacement at no additional charge if it is a result of our error.  VACCINES AND PRESCRIPTION PRODUCTS ARE NOT RETURNABLE.


Shipping/General Information

Orders placed by 2:00 PM will usually be processed and shipped the same day.  Orders placed after 2:00 PM may be shipped the following day.

Products cannot be shipped to a P.O. Box.

All orders are shipped UPS or UNITED STATES POSTAL SERVICES (USPS) and are delivered Monday-Saturday.  Saturday deliveries apply to home delivery only.  Any Next Day Air  (NDA) or Second Day Air (SDA) will require additional shipping charges to the client.  Email or call 1-800-476-2642 for a quote.

Orders over $125.00 and under 10 lbs receive free shipping.  VACCINATIONS -- SEE BELOW. Orders under $125.00 have a $15.00 shipping charge.  If the order exceeds 10 lbs, freight charges will apply.  Email or call 1-800-476-2642.

Shipping charges are based on the total dollar amount on both Anicare Animal Supply LLC and Debra Hagerman LLC, the weight of the product and destination.  Products that come in gallon sizes or large containers require additional freight charges to the client regardless of invoice totals.  An order that has a shipment of more than one package may require additional shipping charges.  Please call 1-800-476-2642 for a quote.   ORDERS WILL NOT BE TAKEN FROM PEOPLE RESIDING IN CALIFORNIA BECAUSE  OF DIFFERING STATE LAW REQUIREMENTS. 


Vaccines and other Refrigerated Items:

All items requiring refrigeration will be packed in an insulated cooler, bubble wrapped and ice packs placed in the cooler.  Refrigerated items will only be shipped Monday-Thursday.  All refrigerated products, including vaccines, will require additional shipping charges to the client.  The cost of shipping the refrigerated product will vary depending on the destination.   Out-of-State refrigerated orders will require either second day air or next day air at an additional expense to the client.  Email or call 1-800-476-2642 for a quote.

Refrigerated orders are the responsibility of the purchaser upon leaving Anicare.  Upon arrival please place all refrigerated items in an appropriate refrigerator.